Contact Us
Public enquiries:
To support your need, we carry full range of Hobby RC cars, part and accessories of which made by world’s leading Hobby RC companies.
We know that you are happier customers when you receive advice and support face to face. For the reasons we recommend that your first stop for customer service or warranty questions should be with your nearest Hobbies Warehouse Store.
If you have any enquiries, please contact +6011 1052 4989 to speak to one of our customer service team or fill out the form above.
Quality Assured
All items should be checked by the user prior to every use ensuring that everything is tightened and adjusted as it should be and batteries are secure. Moreover, for fuel powered items it is essential to check for any fuel leaks each time the item is filled with fuel and do not use any item that shows any sign of a fuel leak. Where appropriate the user should perform a full radio check including a range check before switching a model on or starting an engine. If the item suffers a bump, you should check that nothing has been knocked out of adjustment.
If you have a problem with your radio equipment or if there is any damage to the aerials do not attempt to use the model until the problem has been resolved, please contact us for advice.
Warranty
All products selling in Hobbies Warehouse is factory sealed and has passed factory test before delivered to Hobbbies Warehouse. Hobbbies Warehouse will only sell original and genuine products.
If customer faces any situations with warranty, you should read other FAQ or contact our customer services
Please enjoy your shopping with Hobbbies Warehouse and we are trying our best to provide variety of high quality, but cost-effective products on the market.
Return
If you suspect a fault with your goods, please call us on +601110524989 or e-mail us at support@hobbiesware.com for support as many problems can be resolved this way and we are happy to help.
If on receipt you find a fault with your item or it has been damaged in transit the first and quickest option to correct this fault will be to send you replacement parts for you to fit.
If the product or parts are not covered by the warranty or the warranty has expired, at your request we will provide a quote for repair or replacement including the cost of returning the product or parts back to you
Privacy Policy
- TYPES OF INFORMATION COLLECTED
We collect information from you directly, from third parties, as well as automatically related to your use of the Site and Services. We may combine the information we collect about you in these contexts. - How do we use your information?We may use the information we collect from you when you register, purchase products, enter a
contest or promotion, respond to a survey or marketing communication, surf the website, or use
certain other site features in the following ways:
• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails.
If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. - How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. - How do we use your information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. - Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.>
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.>
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service - Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.tandkhobby.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. - How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. - Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). - Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003. - Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. - Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline. - Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. - Your consent
By using our site, you consent to our privacy policy.
Terms & Conditions
- Your statutory rights are not affected by our terms and conditions.
- By purchasing from Hobbies Warehouse you are entering into a legally binding contract and the following terms and conditions apply:
- All orders accepted are subject to these terms of trade and conditions of sale. No conditions stipulated in a buyer order, letter or communication shall vary or cancel these terms of trade unless we agree to the variances in writing and it is signed.
- As the products we offer are of a specialist hobby nature, to operate them successfully the user needs to either have some experience or be prepared to familiarise themselves with the necessary background information before using them, please ensure that you read our terms and conditions prior to placing your order.
- If you have any questions about our products, if you need assistance, or if you
have a query regarding your order please do not hesitate to contact us.
Hobbies Warehouse
No 338, L-1, Jalan Raja Laut,
Chow Kit, Other,
50350 Kuala Lumpur.
E-mail: support@hobbiesware.com
Telephone: +601110524989 - Delivery Times
We aim to dispatch all orders as quickly as possible and are usually sent by carrier for the service chosen on the order, but should be with you within 4 days at the latest. If items are out of stock dispatch may be slightly delayed, so please allow up to 28 days. - Post and Packaging
Post and packaging charges are automatically calculated, based on order weight and delivery location, at the checkout. Orders are sent using a courier service, dependant on weight. Please contact us for delivery costs outside the Malaysia. - Receipt of goods
8.1. We advise you to inspect all items immediately upon arrival. Please do not accept packages that show signs of damage in transit without thoroughly checking the contents first, goods damaged in transit are subject to a claim on the carrier; please do not accept them as the carrier may be asking you to sign for them in good condition. Inform us immediately if you have refused an item and we will arrange a replacement.
8.2. We advise you that if a courier delivers a parcel to you and you do not physically check the contents for damage you should sign for the goods as unchecked. This makes making a claim easier if you later find damage to your delivery as without this disclaimer you are signing for them in good condition.
8.3. The items we sell are hobby products and may require some final assembly and adjustment before use please inspect the model prior to use and report any damage or problems within 3 days of receipt. - 14 Day Money Back Guarantee
9.1 You have 14 days (after the day you receive your goods) to cancel your order with us. This is to give you time to inspect the goods to ensure they are what you wanted and are in good order before you accept and use them.
9.2. If you decide to cancel your order and return the item you will receive a full refund excluding standard delivery charges. You need to return the item at your cost, returned items must be in the condition you received them complete, unused, and correctly packed using all retaining straps and other devices for securing the item, the retail packaging must be complete and undamaged. The cancellation needs to contact us thru SMS or WhatsApp (an e-mail will be accepted). Please note this is not the returns address, we have different returns addresses depending on the product, once we receive your cancel notification, we will send you the appropriate return documentation which includes the return address for your product. - Missing/Delayed Deliveries
10.1. Courier: If you do not receive delivery by the expected delivery date please get in touch immediately so the courier can be contacted as failed deliveries have to be reported within 7 days of us sending the goods.
10.2 In the unfortunate event your goods go missing then as soon as you inform us the courier will be contacted, once the courier confirms the goods are missing and it has been reported within the correct time frame a claim will be raised and the goods will then be resent to you.
10.3 If goods are disputed as delivered, this is where the courier says they have delivered and have a signature from the address for receipt of them but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver, unfortunately in this very rare situation the goods cannot be resent until the courier raises a claim. - Age Recommendations
11.1. Radio Controlled modelling is a great hobby that can be enjoyed by all ages however please remember that the remote-control models we sell are hobby products not toys, many are high performance machines and we advise adult supervision for children under the age of 14 years old.
11.2. It is the responsibility of the user to ensure the safety of people and property around them when using a radio control mode, Mini Moto, Quad bike or Scooter and when used in a public place adult supervision should be provided.
11.3. Nitro models require some manual dexterity and physical strength to start which some younger users may require assistance with. - Pre-Testing
12.1 All items should be checked by the user prior to every use ensuring that everything is tightened and adjusted as it should be and batteries are secure. Moreover, for fuel powered items it is essential to check for any fuel leaks each time the item is filled with fuel and do not use any item that shows any sign of a fuel leak. Where appropriate the user should perform a full radio check including a range check before switching a model on or starting an engine. If the item suffers a bump you should check that nothing has been knocked out of adjustment.
12.2 If you have a problem with your radio equipment or if there is any damage to the aerials do not attempt to use the model until the problem has been resolved, please contact us for advice. - Returns Policy
13.1. If you suspect a fault with your goods please call us on +60194771889 or email us at support@hobbiesware.com for support as many problems can be resolved this way and we are happy to help.
13.2. If on receipt you find a fault with your item or it has been damaged in transit the first and quickest option to correct this fault will be to send you replacement parts for you to fit.
13.3 If the product or parts are not covered by the warranty or the warranty has expired, at your request we will provide a quote for repair or replacement including the cost of returning the product or parts back to you.
13.4 Returned items must be complete and correctly packed in their original undamaged retail packing using any retaining straps or other securing devices originally supplied. We do not accept responsibility for damage to poorly or incorrectly repacked items.
13.5 We reserve the right to dispose of unclaimed returned items 14 days after notifying the customer of the cost of the repair or return charge.
13.6 In the case of returning spare parts that have been ordered in error, a 20% restocking fee will apply. Spare parts will only be accepted for refund provided they are complete, unused and in their original undamaged retail packaging. Please therefore take care when opening spares in case you need to return them.
13.7 We cannot be responsible for goods that fail to reach us. It is your duty to keep the return costs reasonable, please contact us for advice on the most suitable carrier.
13.8 Once the returned item has been inspected and is found to be eligible for refund (this can take up to 30 working days at busy times) our aim to get your money refunded back to you as quickly as possible. - Complaints & Online Dispute Resolution Platform or Alternative
We do our very best to ensure you’re satisfied with your purchase and that you should have no reason to complain but if there’s something you’re not happy with, we would ask you to contact us straight away. In the first instance please contact us using our e-mail address which is support@hobbiesware.com and we will do our very best to resolve the issue.
Click, Confirm and Collect
Place you favourite item at our website store
We will call you to confirm your order
You can collect anytime between 9 am to 7 pm (Mon - Sat)
*Sun depends on availability*
Student Discount
Thank you for interest on our store. As part of your application, please send an email to support@hobbiesware.com for the inquiries.
Hobbies Buying Guide
The primary specs you’ll consider when choosing a battery are voltage (determined by how many cells are in the pack) and capacity (how much energy is stored in the battery). Voltage determines how much speed and power your model will have, while capacity determines how long it will run on a charge. Capacity is indicated in milliamp hours, or “mAh.” This number refers to the amount of current in milliamps the battery can supply for one hour. All you need to remember is that the higher the capacity number, the longer your model will run on each charge.
Assortment of battery sizes, voltages, and capacities, but when it comes to the chemistry inside the batteries, they all fall into two categories: LiPo (Lithium Polymer) and NiMH (Nickel-Metal Hydride). Each type has different advantages to consider when choosing a battery or batteries for your model.
Note that batteries are not universal; a battery may not be the right size to fit in your model or it may have more voltage than the power system is rated to handle.
Hobby RC Size Guide
Prefer to send a message?
Trade enquiries:
If you’re a Hobby or RC shop owner, or looking to become one, and you’d like to apply for an account please fill this form or contact +6011 1052 4989. Please do not send public enquiries to this address.
Media & PR:
It’s not that we’re shy it’s just that our small team is inundated with requests and bombarded with junk mail. So much so that it becomes hard to filter the great opportunities from the not-so-great. For the reasons we don’t publish our media and PR contact details.